There’s an old poem about six blind men and an elephant, where each in turn declare that an elephant is like a wall, a spear, a snake, a tree, a fan, and a rope. Each accurately described what he was able to discern from his own limited point of view, yet all were wrong about the subject as a whole. As the poet noted:
So oft in theologic wars,
The disputants, I ween,
Rail on in utter ignorance
Of what each other mean,
And prate about an Elephant
Not one of them has seen!
Sometimes our attitudes color our perception of others:
Jörgen Dahlberg (@greblhad) January 10, 2015
Management is often the butt of our disdain, expressed in cartoon form:
Woody Zuill (@WoodyZuill) December 31, 2014
However, as Sandro Mancuso related in “Not all managers are stupid”:
I still remember the day when our managers in a large organisation told us we should still go live after we reported a major problem a couple of months before the deadline…There was a problem in a couple of unfinished flows, which would cause hundreds of thousands of trades to be misreported to the regulators. After we explained the situation, managers told us to work harder go ahead with the release anyway.
How could they tell us to go live in a situation like that? They should all be fired. Arrested. How could they ask us to drop the quality and go live with a known problem of that size?…
More than once we made it clear that focusing our time on getting the system ready to production would not gives us any time to finish the automation for the problematic flows and thousands of trades would be misreported. But they did not listen. Or so we thought.
After a few meetings with the business, we discovered a few things. They were not being irresponsible or stupid, as we developers thought. The deadline was set by the regulators and could not be moved. The cost of not reporting the trades was far higher than misreporting them. Not reporting the trades would not only be followed by heavy fines, but also by possible reputation damage. Companies would have extra time to correct any misreported trades before being fined.
For us, in the development team, it was the first time we realised that going live with a few known issues would be better than not going live at all.
Designing the architecture of a solution, at its core, is an exercise in decision-making. Whether the system in question is a software system or a human system, effective decision-making must be preceded by sense-making to identify the architecture of the problem. Contexts need to be identified in order to be synthesized into the architecture of the problem.
Bias, being too certain of our understanding to make the effort to validate it, is a good way to miss out on what’s in front of us. Failing to recognize our potential for bias makes it harder to overcome that bias. That failure restricts our ability to appreciate the full range of contexts to be synthesized and puts us in the same position as the blind men with the elephant.
It’s extremely difficult to solve a problem you don’t understand.